Below you will find the answers to many of the most common questions we receive about grad sessions.
1- How do I book my grad session?
You can book your grad session from any mobile device or computer by selecting the “Book your Appointment” Tab in the top menu. ** High School students please note: If you are a parent of a High School student and would like all reminders to go to your email please register on behalf of your child with YOUR email address as the primary email and all reminders will go to you, if the primary registration email is the students, all reminders and notifications will be forwarded to the students email.
2- How do I see my proofs?
To see your proofs, you must login with your username and password by selecting the “Login Page” tab in the top menu. Your username and password is emailed to you when you register. Once logged in you can download your proofs and see your poses. Proofs are always uploaded within 10 business days of your shoot. Please login and check regardless of whether you receive a notification. Some email addresses send notifications to spam or junk folders.
3- How do I order my graduation photos and how long will it take to receive them?
To see our price-list and order your photos you must login with your username and password by selecting the “Login Page” tab in the top menu. Once logged in you may purchase your photos with Visa or Mastercard. If you do not have a visa or Mastercard or are reluctant to use yours on the internet you may pick up a pre-loaded Visa or Mastercard from any retailer such as: Costco, Walmart, Canadian Tire and Most gas Stations. Please note : You do not have to have a Paypal account to order your photos online. Graduation and school day orders generally take 3-8 weeks for delivery. If you have not received your package 6 weeks after your payment was cleared please contact us by email here: email@example.com
4- I lost my Password what now?
If you cannot remember or have lost your password you can have another one sent to the email that was used to set up the appointment. You can do this by emailing us at firstname.lastname@example.org from the email account that you registered with and we will send you a new password. The username will remain the same.
5- Session Fees: There is a session fee of 25$ or 35$ depending on if you would like to see 8 or 16 proofs to choose from. For High School session fees please email us at studio@aboutimage to see if there is a special for your particular High School.
6- Shipping Fees: About iMage ships all packages! The fee is 19.99 for anywhere in Canada and this fee includes tax and full coverage insurance on the delivery against damage. If you order within 2 weeks you also will receive a discount of 5.75$ which also reduces costs here bringing this fee to 11.63$ anywhere in Canada. We unfortunately do not hold packages for pick up. An alternate solution is to purchase a Digital File from us which carries no shipping cost.
If you have a question that is not answered from this FAQ, please email us your question and we will reply with the information you are looking for.
Thank you for choosing About iMage, we appreciate your business.